Delivery & Returns
Although we do not accept returns in-store, we've all had that experience of shopping online and the product not being how we imagined it to be, therefore we accept returns ONLINE through your control panel (see below).
Under no exception can altered abayas or jilbabs be returned.
To return an item, log in to your account, under 'My Account' in the top right corner, click on 'Return items' where it says 'My orders'. Please follow the instructions from there. Should you have any problem please call the number found under contact details, or email us at firstname.lastname@example.org.
All returns to be made within 7 days of receipt of goods. We will refund the full fees excluding shipping costs. Where there are costs incurred in returning the goods this will only be paid by us if goods were found to be faulty.
Please note that we will only refund items which are in a re-saleable condition, ie. the tags and labels must be intact and they must be unworn. Goods must be returned within 7 days after receiving them. Once goods have been received by us and have been inspected, we shall process the refund immediately.
When you spend over £90, on UK orders, delivery is free!*
We will TRY to dispatch your order the same working day if the order is placed before 2pm. After it has been dispatched, it should take around 3-5 working days to arrive in the UK (for other destinations, please see below). Please note that sometimes orders can be delayed due to strikes or snow but this is out of our control therefore we hold no responsibility for deliveries arriving late in those situations.
PLEASE ALLOW 7 WORKING DAYS BEFORE CONTACTING US REGARDING A LATE DELIVERY. THIS WILL ONLY BE DUE TO THE COURIER, WHICH IS UNFORTUNATELY, OUT OF OUR CONTROL.
Meanwhile, please let us know if you experience any faults on our website by emailing us at email@example.com and we will try and fix them asap, after all, we want our customers to enjoy the online shopping experience!
*This only applies to UK orders, including Scottish Highlands & Islands, Northern Ireland, Isles of Scilly, Inverness & Aberdeen, Channel Islands & Isle of Man.